Here to Serve,
Archive for February 23, 2011
Nationwide Auto Transport And The New Puppy, (part one)
Raising the new puppy.
Here to Serve,
Carla J Gardiner
Auto Transport Springs Up In The Marketplace…
Auto transport quotes spring into full swing when the snowbirds are ready to fly north.
As we turn the page of the calendar, we find it is almost time for the season to change once again. Each season is as unique as the blades of grass on the hillside. From year to year, they can change in length, weather patterns and auto transport routes too.
A broker can never really know or predict how the next season in
One thing is for sure. When the snow starts melting and the blossoms emerge from their folds, it is time for auto transport quotes to spring up in the marketplace in full swing.
Gearing up for increase in
After having a season of slow door-to-door transport, it is now time to get our heads back in the game of sending auto transport quotes. Having completed the customer thank you notes our thoughts now turn to making sure we get our fair share of the new business that is coming forth.
Having a sure fire system in place that works is key to our efficiency. By answering the phone calls promptly and politely, as they come in our service is above our competitor. Nothing is more frustrating than to call a company to do business with them and they never answer the phone.
Out of shear necessity, I have found that paperwork can wait until the calls simmer down. Serving the client is the number one priority, always. By preparing, handling the orders with a systematic flow makes it simple to keep up with the high demand of customer requests.
A critical part of our system
Have you ever made a phone call to customer service only to be placed on hold right away? How does that make you feel?
As a customer myself, I detest it when that happens to me. It makes me feel very unimportant and not appreciated. If I am on hold for over two minutes, I hang up and do not call back. I am busy just like our customers are.
The first rule we put into place in our office was how to answer the telephone. Here are three keys to incredible customer service that has set our company apart from our competitors.
- Answer the phone by the third ring. If on a call do not put customer on hold, they are important!
- Always speak in a pleasant tone, with a smile on your face. You may be the only person to make their day. Set the tone for the day, smile for them.
- Speak the truth, even if it is not what the customer wants to hear. It is your job to educate your customer.
Small things that count
You might be thinking those are insignificant things. Some people might agree with you. However, what I have found over the years I have worked in customer service is this. Indeed the small things count.
Think about how annoyed you get when a phone continues to ring and ring and ring…on and on forever. What do you do? How long do you wait before hanging up? Do you try calling back again? If you are like me, they get one shot at earning my business. Customer service should always be the best they have to offer, the first time and every time.
People remember you for that smile coming through the phone. Did you know you can feel it when a person smiles? The next calls you receive listen very carefully to the tone of the voice of the person on the other end of the line. You will be able to hear the mood that person is in. You will be able to hear if they like the job, if they are having a good or bad day.
Last but certainly not least by speaking the truth, you bring honor to your company and yourself. Nowadays lots of people want their ears tickled. They want to hear they are getting everything they want for the price they want.
The unsuspecting, untrained broker will do whatever they have to do to get their fair share of business in this season. Yes, they will even lie if they have to. However, by giving auto transport quotes incorrectly are they providing customer service? NO, they are not. When they allow customers to tell them how to do their job are they really doing them a favor? NO, they are not.
It is in everyone's best interest to tell the truth even if it means not getting the business the first time around. I cannot tell you how many customers have come back to us after two or three weeks begging us to help them. They always tell us they wish they had listened the first time. It would have saved them those headaches, stress and money.
Auto transport – is it for you?
As I debated about becoming an auto transport broker myself, I often wondered what type of person would be interested in auto transport. Only knowing one person involved in the business it was not an easy answer to find. However, within a few weeks my research found a variety of people who owned these types of businesses.
Part of my research involved making sure the business could be a profitable one. No one wants to sink money into something that will not produce a return. What I found is that regardless of the economy people will always continue to move. Children grow up. They go off to school, move across country, even get married and relocate. It only made sense that the market is one that will continue no matter what.
When putting all of the facts together, the auto transport business was a solid proposition. In the six years, since we opened our doors we have enjoyed all the rewards of working for ourselves. From freedom to travel to the limitless income potential, it was the right decision for us.
Have you been looking for a rewarding, challenging career change? Maybe starting an auto transport business is for you, too.
These brokers are just like you and me.
One particular woman is an ex-waitress. She desired to get off her feet and work from home. We have since become friends and she has been instrumental in my accumulation of a wealth of knowledge.
Businesspersons from diverse industries seemed to be attracted to auto transport as well. Some were self-employed while others were corporate employees looking for a way out.
There was yet another part of the work force that wanted to realize freedom too. A mom of three young children who was a full time student while working full time, too. She was looking for a way to work from home, be with her kids and be able to finish school without killing herself.
Another broker was a truck driver and his wife. They bought an existing brokerage for his wife to run while he was
Everyone had a few things in common. They were all willing to invest in their education and their future. They were willing to work hard and learn as they built their business. All of them had the desire to have the freedom to work when they wanted to. It was very important to them all to be able to work from anywhere. They could still serve their client whether it was in
Is it a money making proposition?
There are no guarantees when building a business. Being a business owner is nothing like being an employee. In order to make money in business we must show up and give it 110% every day, without exception. There will be difficulties, this is how we learn and grow.
What I have come to learn is that you take it as it comes. One month you may be busier than a bee. The next month you might be able to catch your breath and relax a bit. During this time, you will be able to catch up filing, send thank you cards and balance the books.
We had to adopt the attitude of take it while the getting is good and save for that rainy day. Some seasons of the year are flat out crazy busy. This usually occurs from about mid-February through August when the kids go back to school.
Other seasons are very slow. This time of year, we learned to relax, maybe take that long awaited vacation. It takes planning your finances though or you can spend every last dime. Then you could find yourself in a pickle come the "relaxing season".
One thing is for sure. Auto transport can be a money-making business. You can learn how to become an auto transport broker; and with the right attitude, coach and determination you can work from the comfort of your home office. You can succeed in building a profitable business in auto transport.
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