Auto Transport Springs Up In The Marketplace…

Auto transport quotes spring into full swing when the snowbirds are ready to fly north.

As we turn the page of the calendar, we find it is almost time for the season to change once again. Each season is as unique as the blades of grass on the hillside. From year to year, they can change in length, weather patterns and auto transport routes too.

A broker can never really know or predict how the next season in nationwide auto transport will go. Snowbirds may decide to stay in their winter communities longer. Weather may force their move sooner, we just never know for sure.

One thing is for sure. When the snow starts melting and the blossoms emerge from their folds, it is time for auto transport quotes to spring up in the marketplace in full swing.

Gearing up for increase in nationwide auto transport…

After having a season of slow door-to-door transport, it is now time to get our heads back in the game of sending auto transport quotes. Having completed the customer thank you notes our thoughts now turn to making sure we get our fair share of the new business that is coming forth.

Having a sure fire system in place that works is key to our efficiency. By answering the phone calls promptly and politely, as they come in our service is above our competitor. Nothing is more frustrating than to call a company to do business with them and they never answer the phone.

Out of shear necessity, I have found that paperwork can wait until the calls simmer down. Serving the client is the number one priority, always. By preparing, handling the orders with a systematic flow makes it simple to keep up with the high demand of customer requests.

A critical part of our system

Have you ever made a phone call to customer service only to be placed on hold right away? How does that make you feel?

As a customer myself, I detest it when that happens to me. It makes me feel very unimportant and not appreciated. If I am on hold for over two minutes, I hang up and do not call back. I am busy just like our customers are.

The first rule we put into place in our office was how to answer the telephone. Here are three keys to incredible customer service that has set our company apart from our competitors.

  • Answer the phone by the third ring. If on a call do not put customer on hold, they are important!
  • Always speak in a pleasant tone, with a smile on your face. You may be the only person to make their day. Set the tone for the day, smile for them.
  • Speak the truth, even if it is not what the customer wants to hear. It is your job to educate your customer.

Small things that count

You might be thinking those are insignificant things. Some people might agree with you. However, what I have found over the years I have worked in customer service is this. Indeed the small things count.

Think about how annoyed you get when a phone continues to ring and ring and ring…on and on forever. What do you do? How long do you wait before hanging up? Do you try calling back again? If you are like me, they get one shot at earning my business. Customer service should always be the best they have to offer, the first time and every time.

People remember you for that smile coming through the phone. Did you know you can feel it when a person smiles?  The next calls you receive listen very carefully to the tone of the voice of the person on the other end of the line. You will be able to hear the mood that person is in. You will be able to hear if they like the job, if they are having a good or bad day.

Last but certainly not least by speaking the truth, you bring honor to your company and yourself. Nowadays lots of people want their ears tickled. They want to hear they are getting everything they want for the price they want.

The unsuspecting, untrained broker will do whatever they have to do to get their fair share of business in this season. Yes, they will even lie if they have to. However, by giving auto transport quotes incorrectly are they providing customer service? NO, they are not. When they allow customers to tell them how to do their job are they really doing them a favor? NO, they are not.

It is in everyone's best interest to tell the truth even if it means not getting the business the first time around. I cannot tell you how many customers have come back to us after two or three weeks begging us to help them. They always tell us they wish they had listened the first time. It would have saved them those headaches, stress and money.

By having a system that keeps our focus on our customer and their needs our service rises and shines above our competition. As the snow melts and the snowbirds fly, we are gearing up for increased auto transport quotes, are you?
Here to Serve,
Carla J Gardiner
Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
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