Archive for March 8, 2011

Nationwide Auto Transport – A Service Provided By Broker

Nationwide Auto Transport – Service Provided By Broker
 
It is thirty minutes past office hours and the phone is still ringing. Dinner was cooking on the stove; the soup was just about ready to serve. Should I answer the phone or let it go to the answering service? 

Working out of a home office there is always the temptation to answer the phone. One thing about using updated tools in the office is it allows us see who is calling. One of our dependable auto shippers was calling in about his pick up and delivery status. Knowing this driver, it would be a short conversation. I took the call. 

After giving me his location the conversation shifted to nationwide auto transport routes. He wanted to know if I knew what the going prices were for different interstate routes. In order to continue to run a profitable business he had to watch his bottom line. 

These business owners must go where the money is. If there are no vehicles to ship or the shipping rate is not sufficient to profit from the job, they will leave it behind. Profitability depends on the brokers doing their job, educating the customer about market rates. If they do not follow through and schedule fair rates, there will be no dependable auto shippers. 

After my brief conversation with the driver ended, I turned off the phone. Closing the door behind me, I left the office so my husband and I could sit down to a delicious dinner.
 
But, my thoughts drifted back to my earlier conversation with the driver. I started thinking…if our preferred carriers did not realize we provide a nationwide service, maybe our customers do not either. 
 
Our experience shows there are two types of people who use auto transport.
 
One type of customer is one that knows how to ship a car and does so all the time. Maybe they are moving for a job change. Possibly, they need a car transported for their student going off to school across the country. Maybe they purchased that dreamy hot-rod they have been wanting for years. The problem is the car is on the opposite coast. Whatever the case, these people are well informed, nationwide auto transport customers. 

The second type of customer is one that knows absolutely nothing about how to ship a car. The terminology and process is foreign to them. These customers need a nationwide auto transport broker who cares about them and their car. The newbie customer needs tender loving guidance to help them do their research. Patience and understanding goes a long way toward helping the customer come to trust the auto transport broker who is going to ship their car cross country. 
 
Auto Transport Broker Offers Nationwide Auto Transport Services 
 
Many times when customers call in for an auto transport quote, they think we are a local company. The majority of auto transport brokers have a toll free phone number. The receiver of the call does not know where the company is located.
 
Most customers ship their cars only once in a lifetime. For most people contacting a local tow company is the only experience they will have when it comes to transporting their car. Unlike some dependable auto shippers who run only local routes, auto transport brokers provide service nationwide. 

The Department of Transportation regulates the service area of both trucking companies and auto transport brokers. Trucking companies purchase permits and tags to transport in each state. Using their authority auto transport brokers serve the public in all 50 U.S. states. 

Our office has provided quality nationwide auto transport both locally and coast to coast. We have built relationships with some of the most dependable auto shippers in the business. This has allowed us to serve our customers in a timely manner. Because of those relationships, we are not afraid to compete for business in a very competitive market. 

By providing these details, we hope that the word will get out to those who take charge making their decisions. Everyone is so busy, there seems to be less time to do the research needed. If we can be the endless source of information, our customers will have more time to spend with their family and friends. We get this refreshing sense of satisfaction when we help our nationwide auto transport customers.

So share this post with all of your friends, family and neighbors. Our job is to help the person searching so desperately for real first class service.
 
Here to Serve,
Carla J Gardiner
Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
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Dependable Auto Shippers Dinner Invitation

 

Dependable auto shippers invite broker to share a meal

We received an invitation to dinner yesterday afternoon. One of our dependable auto shippers was coming through the area. The relationships we have built over the years have resulted in some close knit friendships. After a long day in the office it is always a welcome treat to meet up with our friends. A hot meal and some fun association is a great way to end the day.

As we were driving south on the interstate we saw many other dependable auto shippers with full loads. Each truck and trailer set up is unique. I check out each unit for the chance to learn by seeing it first hand. I don't know about you, but I am a visual person. You can tell me all day long specific dimensions and configurations and I still won't get it. But, show me the real deal, walk with me around the trailer and explain as we go…and the aha moment arrives quickly.

As we pulled into the truck stop I happened to notice the signage on all four corners. There are four different companies with restaurants, gift shops and fuel stations all located within yards of each other competing for the trucks business. Each brand advertised a different price, all within pennies of each other. Have you ever wondered how they set themselves apart from the competition?

Service with a smile sets them apart

My husband and I have shared many a meal with several of our dependable auto shippers. Each driver has his favorite place to fuel up, dine at and take advantage of the amenities. We've never had the occasion to shower or fuel up at a truck stop so we can only make a choice based on our dining experiences.

The friend we met last night, Eric invited us to the Petro Service Plaza to eat at the Iron Skillet. Before this location became a truck stop the restaurant was a local favorite known for it's home cooked meals.

The service is warm and inviting and the food is good and hot. The waitresses are very attentive and keep your drink refills coming. There is no shortage on food choices either. You can order off the menu or choose the buffet special. My choice is always the soup and salad bar, delicious.

Relaxing dinnertime conversation

It is so funny because each time we meet for a meal we always agree – NO shop talk. My husband hears about it all day long and the drivers live it all day long. The problem is, have you ever tried to dine with someone you work closely with and NOT talk shop? It really seems impossible sometimes.

Last night's meal was special. We met another one of our dependable auto shippers, he is from New Zealand. We had talked with Mickey over the phone several times, but had never had the pleasure to meet face to face. I just love meeting new people, especially when I already feel like I've known them for a long time.

Our conversation was a mixture of their experiences picking up and delivering cars, highway patrol stories and of course, New Zealand and the recent earthquake.

Both Eric and Mickey had lived in Christchurch years back and were saddened by the recent event. Eric has a picture of himself standing in front of the cathedral that is now a pile of rubble. They both told stories of many an adventure in the town and country as a whole.

Hugs goodbye and a safe journey

Sitting in the booth after we finished our meal the stories flowed like a river.  Then it was my turn to get a few words in by asking a few questions of my own.

I asked why both of them became owners of their own business. The answers were similar to my own. Both of them wanted the freedom to be their own boss. They wanted the opportunity to earn unlimited income on their own terms. One point both guys made was kind of comical, but oh so true. They love the view from their office window!

I got to share my vision for the growth of my company with them, too. They are both excited to watch as our auto transport broker coaching program rolls out in a few weeks.

They are hopeful that our actions to educate brokers will help their business. By having supportive business partners who have each others back, we all can build profitable nationwide auto transport businesses.

With full bellies and exhaustion setting in we decided to call it a night. After thanking our waitresses and paying the bill, we hugged, shook hands and parted ways. Turning back before hitting the door, I shouted "drive safe, we want to have dinner next trip". 

Here to Serve,

Carla J Gardiner
Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
What did you think?
 
Let us know your thoughts on today's article.
Post your comments below.
 
remember, sharing is caring…

Are we connected on Twitter? | Come write on my FaceBook Page Wall.