Archive for March 31, 2011

Grandma Died Still Teaching Me Lessons ~ Finale

 
Grandma died…the finale
 
Supervisor should be coached…
 
The next day at work, a personal phone call came in for me. The bank was not so keen on employees receiving personal phone calls regardless of the reason. The nurse at the nurses station told me to come right away, grandma was failing.

Asking my supervisor for permission to leave she denied the request. I pleaded my case, but she firmly refused. There was no time in my mind for negotiations. I told her I was leaving. I explained that I understood if she had to fire me, but I was going to my grandma’s side.
 
Test of courage and strength…
 
As I arrived at the hospital, I took a deep breath while walking down the long corridor. There was no time to be sobbing; I had to be strong for grandma, to encourage her to be strong just like she had done for me when I was growing up. She was sleeping when I walked into the room and the nurses motioned for me to come into the hallway to talk.

The doctor, a friend of mine, came to tell me that grandma would pass away quietly. She would simply stop breathing. I was so thankful my friend was there. In spite of hospital protocol and professional image, he just held me as I sobbed in disbelief. He comforted me with the thought that she would just go to sleep, no pain at all.
 
My  Grandma deVore valued her family more than all the gold in the hills. It was important that we were by her side now. As I sat holding her hand, I whispered stories that I remembered from that year together, when I was in kindergarten.  Sometimes I laughed and sometimes I cried.
 
For two hours, I stroked her hands and just talked. I had sent an urgent message to my mom, her brothers and my family to come, quick. Then with one squeeze of her hand, her final gift to me ~ slipping peacefully into the sleep like state, grandma died.
 
As the tears fell down my cheeks, I said my goodbyes. Mom arrived too late to say goodbye to her mom and I left the room to allow her some private time. As family trickled in, I found myself in a numbed state. I went to the lounge to call my daughter to give her the sad news about her great grandma.
 
Then the unimaginable happened. My supervisor called for me using the nurses’ station phone line. She asked me the status and requested I return to work. Can you imagine ~ the gall?
 
What would I do with the coaching grandma gave…
 
The lesson I learned through that sordid mess with my supervisor was it is possible to do what is right if you want to. To keep your priorities straight will give you a sense of peace. I was able to grieve grandma’s passing easier than in past deaths in the family. I totally shut down for three days while my grief took its toll. Even though I could not prevent her passing, I was there for her, holding her hand as she took her last breath. Ultimately, family is more important than any job, period.

Can you imagine how she would have felt if I had chosen my job over her in her time of need? I do not know about you, but I do not ever want to imagine that. Now I know why grandma taught me how to work. She was coaching me. She saw something in me even at a young age. My grandma saw a leader, a business owner who was capable of coaching others in business. Someone able to lift them up instead of working as a puppet with no emotion, heart or common sense.

My hope for each one of you is this. Maybe my grandma and her lessons can help coach you on to the greatness within you. With full permission take these stories, share them with your family and friends. Everyone needs a grandma and the coaching they give to the families across the globe that they love so intently.

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
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Grandma Died Still Teaching Me Lessons ~ Part 2

 
Grandma died…the lessons continue ~ part two ~
 
When the tables turn can you find the lesson to learn?
 
It is time to admit you need help…
 
The opportunity came years later to repay my grandma for all of her love, sacrifice and guidance. My husband and I brought grandma to live with us in her time of need. Even though she would never admit it, the time had come when she really needed to have someone with her. She still had her senses about her, she was still mobile, but she just needed a companion…in case.

Moving grandma into our home was a HUGE adjustment for all of us. Have you ever had to reverse the roll of caretaker with one of your elderly relatives? My word, it is difficult to say the least, thank goodness for LOVE.

In grandma’s mind, I was still that little five-year-old girl. Indeed, she was still my grandma and I respected her for that role in my life. However, she needed guidance to remember what she needed to do to take care of herself. I must give her credit; she humbled herself every day and did not complain when I urged her to drink just one more glass of water and take her vitamins.
 
Last softball season…
 
My husband loves to play softball on the local mens league. During the spring grandma and I would pack our lawn chairs, water bottles and snacks into the car. Driving to the softball field she loved to just gaze at the wide open fields and reminisce. Soon we arrived at the field and then worked our way up the hill to find our favorite spot on the grass to watch the game. Looking back, I feel so badly at how I treated her with such impatience that day.

After just getting settled in, she had to use the facilities. I guided her gently down the sloping hill to the girls room. She handled that trip just fine. However, on the return trip she started slowing down, her breath was nothing more than short gasps for air. I kept encouraging her to take one more step. Finally, we made our way back to our seats, she regained her breath and we continued watching the ballgame.

She really enjoyed talking with the guys after the game. Recapping each play, she was sharp as a tack it was as if she were right down there on the field with them. The ballplayers really loved having a fan like my grandma, too.
 
Signs of trouble ahead…
 
That night we had our first sign of real trouble. After she had scurried off to bed, we noticed she was sitting up. We encouraged her to lie down because she needed her rest. She tried so hard to comply with our request. Her body would not cooperate. She could not breathe when she laid flat. We made her comfortable in the big recliner and covered her with a blanket. I knew it was time to have the dreaded talk with her.

The next morning it was time; the day had come when I knew I had to insist she allow me to take her to the doctor. She had only been to the medical doctor four times in her 90 years! She said that is why she lived so long! I arranged to take time off work to drive her to her appointment. My job was not real understanding of my role in grandma’s care, but it did not matter she was my priority now.

The outcome of the doctor’s visit was not what either of us wanted to hear. Her body was full of fluid, congestive heart failure. He would administer medication to rid her body of the excess water, however there would be no way I could give her the round the clock care she would need. She was refusing to go and it was up to me to convince her, for her own good, she must allow me to check her into the hospital.

We promised her it would only be for a few days at the most. Overnight she returned to her normal body size. It was amazing how the skin and muscle reacted to the water leaving her taxed body. She felt amazing, she was joking with the nurses, walking the halls and having a grand time. She was even sharing stories and her vitamins with the nurses. She told them they needed to talk with her grand-daughter and buy some.

We had an amazing visit that night after work, reminiscing, telling stories and the like. We learned more about life, business and what is important in life in one evening than most people do in a lifetime. 
 
The final chapter of Grandma's story and my lessons yet to come continues on Thursday. Join us, won't you? 
 
By the way, we can't get the word spread about these lessons without you. If you have learned anything at all from our story, send a tweet to your Twitter friends, drop a short post to your FaceBook friends. You can bet they will enjoy and learn right beside you;)
 

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
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Grandma Died Still Teaching Me Lessons

 
Grandma died…still teaching me lessons…
 
Do you find the lessons in life's difficult situations?
 
Life has a funny way of teaching us lessons. Have you ever found yourself just floating along, minding your own business and BAM! Out of nowhere something or someone comes along and snaps you back into reality? That is what happened to me a few years back.

I have always been close with my grandma on my mother’s side. It all started back when I was a little girl. My hometown, where I live today, did not offer kindergarten to its residents. My parents wanted me to be able to attend so they sent me to live with Grandma deVore. In a town even smaller than Red Bluff, Vina had a school that offered kindergarten. Since my grandma was the high school cook, she had an insider’s knowledge of the class.

Being the oldest of five kids, it was not hard for me to leave my home. Grandma treated me like a little princess and I got one on one attention, too. Mrs. Krause, my kindergarten teacher was the one that taught me the lesson about not stealing somebody else's things. Do you remember the ring I took from the little girl?
 
A year ~ living with grandma

During that year, my grandma and I developed a very close relationship. She treated me like a miniature grownup. I helped her cook our meals, work in the yard and go to the grocery store. My uncle had purchased a console stereo, very nice for that time-period. Grandma deVore did not allow anyone but herself to put the LP records on it and play it…except me! That was such a privilege. I have never forgotten that stereo and how proud I was to be able to place those plastic discs onto it.

Friday nights were not a particularly happy time for me. After my grandma got off work, she packed my suitcase and we drove to my parent’s home. I would spend the weekend with them and my siblings for family time. Sunday evening grandma would return and back to her home, we would go.

On the way back home Friday night though, we would stop off at Minch’s Meat Market and Slaughter House. This is where her high school employer purchased the fresh meat for my grandma to cook. The woman behind the counter, Joyce was so kind. She always had a Tootsie Pop for me for being such a good helper. I always looked forward to visiting the meat shop before we headed to my home.
 
Lessons to last a lifetime
 
That year has held memories for me my whole life. Grandma deVore molded my entrepreneur mentality that year. Working beside her to help grandpa start up the root stock vineyard showed me how to be proud of your work. It also helped me to learn that it takes work, dedication and an attitude of “I am not giving up, no matter what it takes”.

As I grew up during those years after returning to live with my parents, I continued in my grandma and grandpa’s footsteps. Always having plenty of work to do outside of my chores at home, I was able to buy my first stereo. Although it was a portable one, it was all mine.
 
The relationships I formed would teach me how to treat others while building my own business in auto transport years later.
 
The story does not end here. Join me next Tuesday as the story of my grandma teaching me about life, business and relationships continues.
 
Partner with us, won't you? We cannot do this alone. Share this article on Face Book and Twitter; help us get the word out to your friends.

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
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How To Promote An Offline Auto Transport Business, Use Social Media

Promote an offline auto transport business using social media, why you need to…

That is what I asked my business coach the first class I attended last year, why social media?

Social media was a completely new world for me. I had been building my auto transport business for over four years the traditional way. I did not see why I needed to start using this method to promote an offline business.

Heck, I had to call my daughter to ask her what a blog was. With no idea how to build one, use it nor maintain it I was digging my heels in. We had a web designer build our nationwide auto transport website and it seemed to be working just fine. Why would I need something else, new and simpler? I was afraid and did not want my coach to know that I was that wet behind the ears!

Business 101 was not something I knew much about, so everything I was learning was new to me. New words, definitions and methods of doing things was overwhelming at times. It was intimidating to learn something that seemed to be so big.

It was like waking up one morning from a deep sleep and finding me in the middle of New York City. Being a country girl and still living next door to where I grew up that is a frightening thought. My hometown population is about 28,000. That does not come close to the New York City population of some 8.2 million people!

No kidding, that is how afraid of the internet, social media and the big world of business I was. However, what I was learning from a trusted friend and coach was convincing me that I should not be afraid. If I wanted my business to succeed I had better learn how to promote my business and myself using social media or else.

How do I tie social media and auto transport business together?

Once I started learning how to use social media the picture became clearer. This would become my free source of advertising and lead generation for auto transport quotes. Now the question became but how do I do that. Of course, I wanted to learn it all like yesterday. My intent in starting any of the classes was to increase my income. What I was to learn was that as with any type of education it takes time.

It was going to take time, effort and practice to develop this skill. What I did not think it through, even when you go to college there is a learning curve and time period to learn. Jumping into business without training the time between starting and earning was shorter than normal. I had never gone to college, but I earned while I learned on the job. Why I thought this would be different is beyond me.

My first lesson was that someone like me, a successful business owner could join social media and the twenty first century free. Building my personal and business profile was going to tie our auto transport business into the network of social media. Next would come getting to know people and asking them to join me.

It did not take long and developing relationships with other business owners seemed fun. However, I wondered if this was really going to work.

Increased traffic and profits come from social media

Although it has been a year, the time has flown by. Now we are regularly posting articles about our business in nationwide auto transport twice a week. Working very closely with Sandi, my online business coach has allowed me to rise up to be the leader I have always been. My true strengths are coming out in ways I never dreamed.

You can see right here on this website. Using the tools available on Sandi's website that are free I started my education in using Word Press. Step by step, I was able to build what you are seeing right now before your eyes! Impressive, eh? It is exciting to see how far you can go given the right tools, teacher and time.

By investing into my skills and me, our nationwide auto transport business is growing. With increased sales and skills, we are launching a new division to help others within the industry. Yes, I tend to get on my soapbox occasionally because I care about those I work with daily. I am sure you have something you are passionate about too!

Therefore, I hope that you can see how beneficial it is for you to use social media to build your business, too. Do not wait as I did until it almost passes you by. If my dad can learn the internet and social media at 70+, I know you can too!

You can start learning at your own pace today. If you know anyone that is building a nationwide auto transport business, send him or her over to check out the scoop here. Even our customers can visit social media and get a free quote on our blog!

Partner with us, won't you? We cannot do this alone. Share this article on Face Book and Twitter; help us get the word out to your friends. These are just two ways to use social media to promote your offline auto transport business to bigger profits today.

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
What did you think?
 
Let us know your thoughts on today's article.
 
Post your comments below.
 
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Do You Want To Understand Auto Transport Lingo

 

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Auto transport lingo got you baffled…

Have you ever been confused when trying to make sense of everything involved in auto transport? You are not alone.

A friend and I were talking the other day about the auto transport industry as a whole. She was not aware there were so many different titles for the same job or person doing the job. Another unclear matter was what each person's responsibilities were. We decided it was time to explain what the lingo means so you have a better understanding of each job.

There are multiple positions within the auto transport industry. Each position fills a very specific niche within the scope of transporting a car. Below you will see the four major players involved when a car is transported.

Auto Transport Lingo Umbrella

Broker

Dependable Auto Shippers

Dispatcher

Customers

By explaining each in detail, we hope it will tie the whole picture together. When we understand each person's part, it may make reading our stories a little easier too.

 
 
The purpose and passion of the auto transport broker is to serve their customer. Each transport broker may do the business slightly different, but the result is the same. The person wanting to ship a car contacts them for a free quote. It is the broker’s responsibility to gather all information related to that shipment. The origination and destination of the car, who the point of contact is at both ends and all information related to the car itself.

Next they will search for and contract with a qualified owner-operator's dispatcher. Each driver will need a background check for safety reasons. Contracts will be signed between the broker and dispatcher. Finally, they notify the client with details of the transport.
 
An exceptional transport broker will follow the transport to completion and ask for a review of the car-hauler. This small detail shows concern for the customer and will gain their business in the future.
 
 

The dependable auto shipper may also known by other titles. You may be more familiar with car-hauler, truck driver or even owner-operator. All of these titles refer to one in the same, the man or woman who drives the truck.

The car-hauler is responsible for physically loading the car onto the trailer. Before loading takes place, the driver makes an inspection. Once the car is loaded, it must be strapped or chained down. This keeps the car from bouncing around or off the trailer while in motion. If you have ever watched this in action, it is quite a feat.

Once the truck arrives to its destination, the driver will unload the car, inspect it and collect the transport fee. This fee is a COD, or cash on deliver.

Auto Transport Dispatcher

An auto transport dispatcher works with the owner-operator to locate cars. Dispatchers can be employees or independent contractors of the trucking company.

Using available resources, they contact the auto transport broker to accept their load. Each client's car is a load. Each truck is set up a little bit differently and can carry a different number of cars.
 
The dispatcher is responsible for researching the car specifications. This enables him or her to load as many cars as possible onto the trailer. This will maximize the profit for each load and their paycheck.
 

 

A customer can be anyone wanting to move a car. Dealerships, buyers, sellers, parents, grandparents, students, military and corporations are customers to name a few. When shipping a car is high on their priority list, they look for someone to coordinate the transport for them.

You can ship your car yourself. It is a simple process if you know where to find a qualified car-hauler that runs the route you need to ship in. All you need to do is verify the insurance is in force; their authority to operate is active with Department of Transportation and their driving record free of points and down time. If you have unlimited time on your hands, doing all of the above will fill that time.

Otherwise, a customer will want to call an auto transport broker for a free quote to ship their car. The broker will then search for and contract with an owner-operator to transport their car. The dispatcher will contact the broker to complete the transaction and notify the car-hauler. Finally, the driver will pick up the customer's car and deliver it to them at their chosen destination.

This my friends should clear up any confusion in understanding the lingo of the auto transport industry.

 

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
What did you think?
 
Let us know your thoughts on today's article.
 
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Nationwide Auto Transport Broker – Did I Make The Right Decision

 

Nationwide auto transport broker wonders, did I make the right decision

Decisions made daily…

This past week was one of a lot of reflection. Looking back over my professional life there were many times I had asked myself if I had made the right decision. Have you ever started something or bought something only to wonder that same question?

I remember one decision I made when I was young. I was living with my grandma to attend kindergarten. My mom and dad did not make a lot of money to support our household of seven. We always had food, a roof over our heads and clothes to cover us. Nevertheless, you know how kids are. We always want what we do not have, what the other kids have.

One day at school, I swiped a gumball machine ring from a classmate. That ring looked like a big fat diamond to me. We never got gumballs out of those machines. They cost a dime and mom said we just could not afford nonsense like that.

Well, that little girl was devastated. She told our teacher and her reaction set in motion a lesson that has lasted me a lifetime. The teacher instructed everyone to close his or her eyes. The guilty party was to return the ring, no one was watching. No one would receive punishment if each person followed instructions.

Very quietly, I got out of my seat and returned the ring to the little girl. No one to this day ever knew I swiped that ring – except ME! That decision was one I regret and still remember. I never, ever took anything that did not belong to me again.

Wish I would have…

Scattered throughout my adolescence there were many times I made wrong decisions. The turn of events ranged from getting home past curfew to taking a piece of gum from my mom's dresser top. Small insignificant happenings, yet all ended in punishment for my actions.

I would soon come to realize that punishment for these small crimes would prevent me from making bigger mistakes later on in life. Decisions certainly played a big part in forming who I became as an adult.

When I graduated high school, I had to make yet another decision. Would I be just like everyone else and go on to get more education or get married to the love of my life? They say the heart carries a lot of pull, yes it won out. Two weeks after graduation I married my high school sweetheart.

Married for just over two years I lost my husband to Leukemia. Just nine months after diagnosis he slipped into a coma and quietly passed away three days later. I was just nineteen and a half when that happened. I would now find myself making major decisions that no one should have to make at such an early age.

Deciding to design my life…

From that sad day on, all decisions were mine alone to make. No longer could I look to my soul mate for support or guidance. Looking back I am not quite sure how on Earth I did it, yet I did.

Have you ever faced a situation that forced you to make decisions that will affect your very future? That is exactly where I found myself 18 years later. Always having worked hard, performing to everyone else's standards and terms my life was miserable.

Then one day an opportunity came along that if chosen would change the course of my life, for good. That opportunity was to start and build a nationwide auto transport business. As scary as starting a business I knew nothing about was, staying in a job I hated and despised was far worse. It was unimaginable to remain in that place of employment, working under those conditions for another day.

My husband and I discussed the pros and cons of making this move. The scariest part for me was the thought of not having a regular paycheck. We had always had two paydays per month, regular. We set up regular days to pay our bills following our pay dates. How would we adjust to paying them when we had money, not just on certain days? What will happen if we were late paying them? What will happen if we did not make enough to pay the mortgage? There were so many "what if's" that I nearly decided to remain at the disgusting job!
 
Reminiscing about the decisions I have made over the past 30 plus years has brought up every emotion in me. Some choices were good, some bad.
 
However, one thing is for sure. The best decision I ever made was to jump off the employment bridge into the churning waters of self employment. Designing my own life on my own terms in our nationwide auto transport business was a great decision.

 

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
What did you think?
 
Let us know your thoughts on today's article.
 
Post your comments below.
 
remember, sharing is caring…

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Nationwide Auto Transport – A Broker With A Heart

Nationwide auto transport – a broker with heart

Can you build a successful business without losing the personal touch?

Today was a day of unusual emotion for me. You see I value my relationships very much. When allowing someone into my life, my heart and my coaching business I do not take his or her time for granted. Never focusing on money or their place in life is an important part of building that relationship.

Monday mornings are the day of the week when I block out an hour to learn how to take my auto transport coaching business to the next level. Even though our nationwide auto transport business has been successful for over six years there is never a day goes by that I do not learn something new. In order to take that success to the next level requires learning from someone who has done what I want to do. My business coach, Sandi Krakowski has done just that. It was on one of these training calls that I broke down in tears.

What could make someone cry on a business training call!

In one of the exercises our class went through, Sandi asked some generic questions of one of my classmates. It so happens that this classmate and I have developed a friendship. Over the course of a year, we both have been working with Sandi. It is a relationship founded on truth. Each of us is very comfortable being who we are, strengths, weaknesses and all.

As my friend was going through the exercise, she was really digging deep for the answers she felt in her heart. As we all listened very intently to get the most value out of the lesson, her words cut me like a knife slicing through bread.

Let us take a step back

I will recap the questions and responses so you can get a glimpse into why I felt the way I did. We were talking about being able to serve our ideal client so they have the best chance of success. Whether we talked about nurses or nationwide auto transport clients was irrelevant. The lesson we all were about to learn applies to every human being, the world over.

Question number one was similar to – what do people at your job want most. Question number two – when you and your co-workers gather round the drinking fountain what do they complain the most about. You get the point, right. The answers that followed really hit me hard as I was listening to my friend…I took it very personal, as if it were me!

Without incriminating anyone or any given employer, I will be vague about her exact answer. The gist of her comments boiled down to this – the employer did not give one hoot about the employees. The only concern that company had was about procedure and covering their butts.

One person who is not in our class, but an employee who works beside my friend actually quit. She quit due to the "sterile" attitude of the administration when asking for time off for a very special time for her and her family. Her husband is returning home from a tour in Iraq and they would not give her time off! Okay, can you understand now why I burst into tears? The cold-blooded gall of that place!

Huge difference for my purpose in life

The reason I left corporate America was for similar reasons. My employer did not give one hoot nor holler if I ever got to see my new grand-baby. Their only concern was the success and profitability of their company.

The day is upon us my friends when there no longer is loyalty between corporate heads, administration or staff towards their fellow employees or co-workers. Gone are the days when co-workers have fellowship outside of work hours and environment. No more company picnics where dads compete against dads, kids become life long friends. Today it is all about the bottom line and covering your own behind forget about Suzie Q.

As we prepare to launch our coaching and training program this call could not have come at a better time. It is a stark reminder to keep our clients needs ahead of our own.

Oh sure, we all have to make sure our "i's" are dotted and our "t's" are crossed; however, not at the expense of another human being.

Broker with a heart is behind success of company

Maybe that is why our nationwide auto transport business continues to grow. Maybe this is why some of our dependable auto shippers send referrals to us. Maybe that is why our clients who need to ship their car refer their family and friends to us. 

Because we care about each one of them on a personal level, they are not just a number. Each customer has a family. Each customer has needs, wants and desires to live a healthy, happy life in harmony with the rest of us. If we can provide just one service where they get all of that and more under one roof, maybe that is why we can go to bed at night and sleep like a baby.

Therefore, I am thankful to my business coach, Sandi Krakowski for teaching me how to dig deep to grow a business that truly serves people. Service is more than superficially giving something. Service is when you give all you have, from your heart and then some.

Our nationwide auto transport customers get that type of service because we refuse to act and run our business like my friend's administration treated her. No way! It is time we all take our stand and demand the respect in the work place that we all deserve.

Here to Serve,

Carla J Gardiner

Carla J Gardiner is an ex-banker turned entrepreneur who built an auto transport brokerage and dispatch center from the ground up. With half a days training and little else Carla learned the business inside and out the hard way…by doing it. Her passion and purpose lies with the people she works with daily; the client, dispatcher, broker and truck driver. Her frustration within the industry has birthed a new division of her company; one to properly train, encourage and mentor other professionals in auto transport.
 
What did you think?
 
Let us know your thoughts on today's article.
Post your comments below.
 
remember, sharing is caring…

Are we connected on Twitter? | Come write on my FaceBook Page Wall.